Privacy Policy
At Westhetics (“we,” “our,” or “us”), we are committed to safeguarding your privacy and protecting your personal information in accordance with Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website westhetics.ca, use our services, or engage with us online or in person. By accessing or using our website or services, you agree to the terms outlined below.
1. Information We Collect
We collect personal information for the purposes of providing esthetic services and improving your experience with us. The types of personal information we collect may include:
Personal Information: Name, email address, phone number, mailing address, and payment details.
Health Information: Relevant health information such as allergies, skin conditions, or medical history (as required for the services we provide).
Usage Information: Information about your interaction with our website, such as IP address, browser type, device information, and pages visited.
2. Legal Basis for Collecting Personal Information
In accordance with PIPEDA and PHIPA, we collect personal information only when we have a legal basis to do so, which may include:
Your Consent: You provide explicit consent when you share your information with us (e.g., filling out a client intake form).
Contractual Obligation: Information needed to fulfill a service you have requested.
Legal Obligation: Information collected as required by law or regulation.
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To schedule and provide esthetic services tailored to your needs.
Communication: To contact you with updates, appointment reminders, and promotional offers, as well as responding to your inquiries.
Customer Support: To provide you with a personalized and effective customer service experience.
Compliance: To comply with applicable laws and regulations and fulfill legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party service providers who assist us in operations such as payment processing, appointment scheduling, and email marketing, provided they adhere to appropriate privacy and security standards.
Legal Requirements: If required by law, or if we believe disclosure is necessary to comply with legal obligations or protect our rights.
5. Health Information and Privacy
If you share personal health information with us, such as information about your skin conditions, allergies, or medical history, we are required by Ontario’s PHIPA to protect the confidentiality of this information. We will only collect and use health information for the purposes of providing services and will not disclose this information without your consent unless legally required.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user behavior and improve our website’s functionality. You can manage your cookie preferences through your browser settings.
7. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. You may also withdraw your consent for the use of your information or opt-out of receiving marketing communications. To exercise these rights, please contact us at [email address or phone number].
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no security measure is infallible, and we cannot guarantee absolute security. If we become aware of a data breach, we will notify you and the relevant authorities as required by law.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we securely delete or anonymize the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us by email at:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.